Shipping & Returns
Welcome to MZ Skin Products. We aim to provide a smooth and hassle-free shopping experience for all our customers in Pakistan. Please review our shipping and returns policies below:
📦 Shipping Policy
Pakistan
- Delivery Time: 3–5 business days nationwide.
- Delivery Charges: Flat rate or free shipping on orders above PKR 200.
- Courier Partners: Leading logistics companies for secure and timely delivery.
- Cash on Delivery (COD): Available across most cities.
⚠️ Note: Deliveries cannot be made to P.O. Boxes. In case of unsuccessful delivery attempts, our courier partner will contact you for re-delivery.
🔄 Returns & Exchanges Policy
We want you to love your purchase! If you are not completely satisfied, you may return or exchange your order under the following conditions:
Pakistan
- Return Period: Within 7 days of delivery.
- Conditions: Product must be unused, unopened, and in its original packaging.
- Exchanges: Allowed for damaged, defective, or wrong items.
- Refunds: Processed within 7–10 business days (depending on payment method).
⚠️ Exceptions (Non-Returnable Products):
- Opened or used cosmetics, skincare, or personal care items.
- Custom or promotional products.
- Items not reported within the return window.
🛠 How to Request a Return
- Contact our customer care team with your Order Number and Reason for Return.
- Our team will confirm eligibility and guide you through the process.
- Ship the item back using the instructed courier service.
- Refund or replacement will be issued after inspection.
📩 Customer Care Support
Pakistan: +92-305 7147758
Email: info@mzskinproducts.com