Terms & Conditions
The website www.mzskinproducts.com (the “Website”) is operated by MZ Skin Products, a company duly registered and operating in Pakistan.
In Pakistan, we operate under the applicable business laws of Pakistan.
Throughout the Website, the terms “we”, “us”, and “our” refer to MZ Skin Products. By visiting or purchasing from our Website, you agree to be bound by the following Terms and Conditions (“Terms”), including those additional terms and policies referenced herein and/or available by hyperlink (such as our Privacy Policy).
If you are under 18 years old, you must use our Website under the supervision of a parent or guardian.
1. Use of Website
We grant you a limited, non-transferable, and revocable license to access and use the Website for personal shopping purposes only. Any commercial use or misuse of the Website content without our prior written consent is prohibited.
2. Registration & Account
To access certain services (such as order history or newsletters), you may be required to register an account. You agree to provide accurate and updated information, and you are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any unauthorized activity under your account caused by your negligence.
3. Orders & Acceptance
All product orders are subject to availability and acceptance by us. Once you place an order, you will receive an acknowledgment email. This does not confirm acceptance of your order; it only confirms that we have received it. The order will be considered accepted once it has been processed and dispatched. We reserve the right to refuse or cancel any order for reasons including pricing errors, stock unavailability, or suspected fraudulent activity.
4. Prices & Payments
Prices are displayed in Pakistani Rupees (PKR). Prices include applicable taxes, but delivery charges may be added at checkout. We accept the following payment methods:
- Pakistan: Cash on Delivery (COD), Debit/Credit Cards, Bank Transfers All card payments are subject to authorization and validation by the card issuer.
5. Delivery Policy
- Pakistan: Standard delivery 3–5 business days nationwide. Deliveries cannot be made to P.O. Boxes. If delivery is unsuccessful, our courier will contact you to arrange re-delivery.
6. Cancellation, Returns & Exchanges
- Cancellation: Orders may be cancelled before dispatch by contacting our customer care team.
- Returns: We accept returns within 7 days from the date of delivery, provided that products are unused, unopened, and in their original packaging.
- Exchanges/Refunds: If you receive a damaged, defective, or wrong product, please contact us within 48 hours. Refunds may take up to 10 business days, depending on the payment method. Custom or used products are not eligible for return or exchange.
7. Product Liability
We strive to ensure product quality, but liability for products rests with the manufacturer. Any claims for defects must be raised within 6 months of purchase.
8. Intellectual Property
All content on this Website—including text, images, graphics, logos, product descriptions, and design elements—are owned by or licensed to MZ Skin Products. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Website or products purchased, except as required by applicable law.
10. Modifications
We may update these Terms & Conditions at any time. Continued use of the Website after updates signifies your agreement to the modified Terms.
11. Governing Law
For customers in Pakistan, these Terms are governed by the laws of Pakistan.
📌 Customer Care Contact:
Phone: +92 3057147758
Email: info@mzskinproducts.com